Parts Tracker FAQs

Q: How do I find my sales order number?

A: Your sales order number is located on your invoice or supplied to you at point of sale.

For parts.cat.com or email orders, the sales order number will be included in your confirmation email.
If you have included your mobile number in the order, you may have received an order confirmation SMS which also contains the sales order number.

Q: I placed an order, but it says my sales order number does not exist

A: If you have recently placed an order with us and your sales order number is unavailable, it’s likely we are still processing your order. Please allow up to an hour for it to be visible in Parts Tracker.

 

Q: How do I find my purchase order number?

A: The purchase order number is provided by the customer at point of sale. If you did not personally order the parts, try searching by sales order number. Alternatively you could contact the person who placed the order.

Q: What is a warehouse? Is it where parts are sent from, or is it where I collect my parts orders from?

A: It is the Hastings Deering warehouse that the parts are either being sent to you from, or can be collected at.

Q: How do I know where to pick up my parts from?

A: Pickup location details are provided within the parts order summary view. Select the order in the list for the pickup location details.

Q: How do I know when it will be delivered or ready for collection?

A: If enabled, you will be sent a notification from HD360 to advise when your parts are ready to pick up or have been shipped. If the parts have been shipped, the date they were shipped alongside a tracking link will be displayed (only where the third-party courier has provided tracking capability).

Q: What are the status definitions in the sales order page?

A: Your sales order status will change to reflect the procurement status of the listed parts:

Processing: We are sourcing the parts and preparing the order. 

Ready partial pickup: Some parts in the order are ready to be picked up. 

Ready for pick up: All parts in the order are ready to be picked up. 

Picked up:  All parts in the order have been picked up. 

Partially shipped: Some of the parts in the order have been sent. 

Fully shipped: All parts in the order have been sent.

Q: What are the status definitions in the parts tab view of a specific sales order?

A: The listed parts (or line-items) on your sales order will have one of the following statuses:

Transfer: The part is being sourced from another Hastings Deering warehouse.

Backorder: The part is being sourced from the Caterpillar network.

Processing: The part is being sourced or prepared in the warehouse.

Ready for pickup: The part is ready to be picked up from the warehouse location.

Picked up: The part has been picked up from the warehouse location.

Shipped: The part has been sent to the address provided.

Q: What can I use to search for my part orders

A: You can search using the sales order number, your unique purchase order number, the chosen delivery method, the warehouse the order is being sent from, or by sales order status.

Q: What notifications will I receive?

A: When enabled, notifications will appear in your notifications list, click/tap the bell icon in the top right corner of the page to access. If you're using the mobile version of HD360, you'll also get push messages for each status change you've chosen to be notified for.

Q: Why do I get notifications for bookmarked orders?

A: Bookmarking an order will turn on status change notifications specifically for that order, overriding your global notification settings. To remove the bookmark, you can either select the bell next to the order in the bookmarked orders screen, or select the order and disable the bookmark toggle from its summary tab.

Q: What notifications are sent?

A: Parts Tracker sends notifications for various status changes within a sales order. These notifications are grouped as follows:

Order confirmed: Sent when the order has been placed.

Ready partial pickup: Sent when some parts in the order become ready to be picked up.

Ready for pick up: Sent when all parts in the order are ready to be picked up.

Picked up: Sent when all parts in the order have been picked up.

Partially shipped: Sent when some of the parts in the order have been sent with the chosen courier.

Fully shipped: Sent when all parts in the order have been sent with the chosen courier.

Q: How do I control which notifications I receive in the HD360 app?

A: To set up your global notification preferences for sales orders, click/tap the bell icon in the top right corner of the page, then click on the settings cog. Choose whether to receive notifications for each status change group you're interested in.

Q: What happens when I place an order on parts.cat.com?

A: When you place an order on parts.cat.com using your unique customer number, you can track it in Parts Tracker. However, it's important to note that notification preferences set in parts.cat.com are separate from those in HD360.