Warranty Information

In the asset information page you will find a tab called "Warranty", when you click on it, this will show if your asset is under warranty or not, and the warranty details.

If the asset is under warranty, you will see the description of your warranty with its expiry date, hour limit remaining and status:

• Active: The warranty is currently active and there is more than three months or 300 hours of coverage remaining.
• Expiring: The warranty is nearing its expiration date, with approximately three months or 300 hours of coverage remaining.
• Expired: The warranty period has elapsed or the asset has no warranty coverage, a grey icon is displayed to indicate an expired warranty.

If you have more than one warranty, the list will appear in order of expiration date with the next warranty to expire at the top of the list, and the expired ones at the bottom.

When you click on a specific warranty, a panel will be showing more detailed information about your warranty.

If you have an active warranty or "expiring soon" you will find two call to action buttons:

Request Warranty Assistance - This will send a request to the support team, they will contact you to confirm if your machine needs a service or a TA1 inspection, and arrange the booking if necessary.

Purchase New Warranty - This will send a request to the support team, they will contact you to check if your machine is eligible for new warranty cover. 

After requesting warranty assistance or inquiring about purchasing new warranty, you will see a confirmation message which will explain that you be contacted in the next 24 hours (business days).

Asset not under warranty

If your asset is not under warranty, you will see an empty state in the warranty section showing the option to "Purchase New Warranty".